Luxury Concierge Help
How can we assist you today?
When will my order arrive?
Standard delivery typically takes 3-5 business days for major cities. You will receive a tracking link via SMS once your package has been dispatched from our boutique.
Are the products authentic?
Numa guarantees absolute authenticity for every luxury item curated on our platform. We source directly from designers and authorized retailers only.
Can I cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Beyond this window, your order enters our bespoke fulfillment pipeline and cannot be altered.
How do I care for my items?
Exotic leathers and high-concentration fragrances require specific environmental conditions. Please consult the 'Numa Care Guide' included in your packaging.
Start Live Inquiry
Average response: 2 mins
Call Concierge
Mon-Sat, 9AM-9PM